shipping policy

Shipping and Delivery Terms

All deliveries may be shipped from one or more warehouses or fulfillment centers located in the United States.

Undercare will make reasonable efforts to ship orders within two business days, except during United States federal holiday periods.  Please allow up to 24 hours after you receive your shipment notification email after placing an order ("Shipment Confimation Email") for tracking information to appear on the mail carrier website.  The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees. While we strive to deliver all orders as quickly as possible. It takes time to process and fulfill an order once it is placed into our system.  If after two weeks, you have not received your order, please contact our Customer Service Team at 917-746-2330.  They will be happy to assist you and update you on the status of your order.

Undercare reserves the right to use any shipping method we deem necessary, although we ship mainly USPS, UPS and FedEx.

 

International Orders

International Delivery (delivery time varies) - $24.95

Undercare offers global shipping of our products to the following countries: Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, UK, Canada, and Mexico.

When placing your order, keep in mind that you will be charged in US Dollars.  If you pay by credit card, your charge will be converted to US Dollars by your credit card company at the time that your are charged.  If you intend to send a check or money order, it must be sent in US Dollars.

If you are purchasing an item to be delivered to an international address, your order total will include a flat-rate surcharge of $24.95 in addition to any necessary customs or duty fees and other handling costs. Any additional costs relating to customs or duties are the responsibility of the customer, not Undercare.  Undercare is unable to predict or control customs charges as they are levied by the destination country.

For Canadian Customers

By ordering Products from Undercare, you authorize an agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf.  On checkout, we calculate and collect the applicable taxes and duties that the broker will pay on your behalf to the CBSA.

 

Domestic Delivery

Flat Rate Shipping Options

Our shipping prices are flat rate and vary depending on the method you have chosen and any shipping discounts you may have received. Your package arrival date is based on your address, the shipping method selected and the date and time in which you place your order.

 Standard Ground - $7.00

Orders placed with Standard Ground shipping are processed once credit card authorization and verification have been obtained. Orders shipped via Standard Ground shipping typically arrive in five (5) to seven (7) business days (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipments to A.P.O. and F.P.O. addresses. Standard Ground shipping will be delivered via UPS or USPS.

 UPS Ground - $10.00

Orders placed with UPS Ground shipping are processed once credit card authorization and verification have been obtained. Orders shipped via UPS Ground typically arrive in three (3) to five (5) business days (Monday through Friday, not including holidays).

Not available for orders shipping to PO Box, APO or FPO addresses.

UPS Second Day Air - $14.00

Orders placed with UPS 2 Day shipping Monday through Friday (excluding holidays) before 12:00 PM (Noon EST) will arrive within 2 business days, pending credit card authorization and verification.

Orders placed with UPS 2 Day shipping Monday through Friday after 12:00 PM (Noon EST), or on weekends and holidays, will arrive within 3 business days.

Not available for orders shipping to PO Box, APO or FPO addresses.

UPS Next Day Air - $21.00 Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 12:00 PM (Noon EST) will arrive on the next business day, pending credit card authorization and verification.

Orders placed with Next Business Day delivery Monday through Friday after 12:00 PM (Noon EST), or on weekends and holidays, will arrive within 2 business days.

Not available for orders shipping to PO Box, APO or FPO addresses.

Questions?

Call our Customer Service Team at 917-746-2330 or email customerservice@undercare.com.